Electronic government (or e-Government) is the application of Information and Communication Technologies (ICTs) to government functions and procedures with the purpose of increasing efficiency, transparency and citizen participation.
This definition demonstrates how e-Government uses ICTs as a support tool in the development of good governance. The appropriate application of e-Government allows for higher levels of effectiveness and efficiency in governmental tasks, improvement of processes and procedures, increases the quality of public services, also improves the use of information in the decision-making processes and allows for better communication among different governmental offices.
Municipalities have a unique direct interaction with citizens. The relationship between municipalities and their citizens is unavoidable: business registrations, auto registry, real state development or even the subscription of a child in a school, for instance - all require citizens to come in contact with the municipality. The e-Government objective is to create a new dynamic relation between governments and citizens: a cycle that will become simpler and more participative for citizens. In order to achieve this, it is not only important for the introduction of technology in the conventional tasks of the municipality, but also in public sector management, with public citizens and their needs being the focal point of this innovation. The catalyst of this public administration renovation are the ITCs.
A significant increase in the use of ICTs over the past few years, has had a great impact on different aspects of society and economic activities by making everyday procedures easier and more efficient.